About the role:
We are seeking highly motivated and professional applicants with excellent levels of customer service experience, strong administration, numeracy and IT skills. They must be quick to learn and able to work with a high level of accuracy and commitment. They must be flexible and adaptable in the face of challenges but have empathy for their colleagues and customers. The role involves Registering Births or Deaths by appointment, administration work, working alongside events organisers and conducting and registering weddings and civil partnerships.
Applicants will be expected to learn a variety of working systems and have the confidence to work alone with customers. When working on events or weddings, hours of work will be flexible, depending on the event but all persons will be on a 24 hour 7 day contract and will be expected to work Monday, Tuesday, Wednesday and weekends on a rota basis.
The role is based at the Council House, Old Market Square but requires travelling to licenced sites within Nottingham City boundaries with transport being provided.
• Strong communication and interpersonal skills, with the ability to communicate effectively with a wide range of customers and understand issues for the customer’s perspective.
• Good IT skills (good typing skills, ability to learn new systems and use accurately).
• Ability to be organised at work and meet deadlines. Be flexible, resilient and retain willingness for personal and professional development
• Ability to learn apply complex regulations and procedures and work on own initiative, and rely on judgement when working alone or out of hours.
Hours of work:
Fixed Term for 1 year
Part Time 22.2 hours per week working Monday, Tuesday, Wednesday and weekends on a rota basis.
If you have any questions, please contact Susan Elkington, Service Manager by email: email@example.com
This role requires you to participate in the on call rota.
This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, as detailed in the job description and person specification, is an essential requirement for the role.
Nottingham City Council is open to conversations regarding flexible working options at the point of interview.