Surge and Rapid Response – Administrative Officer (Apprenticeship), 75 vacancies!

28 November 2022
£22,524 / year

Job Description

Apply before 11:30 am on Monday 5th December 2022 by completing the online CSJT test. If you successfully pass the online CSJT test you will be invited to complete a written application which also needs to be submitted prior to 11:30am, 05/12/2022.

About the employer:

The Surge & Rapid Response Team (SRRT) was created following a challenge from the Cabinet Office to find innovative ways to improve operational resilience across all government departments. SRRT helps departments to successfully manage predictable peaks in demand for services and respond to unexpected crises across the Civil Service.

SRRT sits within HMRC, but our work extends across all government departments, including but not limited to, Home Office, Department for Work and Pensions, Foreign. Commonwealth and Development Office and many more.

In SRRT we pride ourselves on delivering exemplary customer service to all government departments we support.  We are an adaptable, skilled and flexible team who can deploy our staff where and when they are needed the most, often at short notice. This would mean, at times working away from your home location to anywhere in the UK and in some circumstances deployed internationally to support departments abroad.

About the role:

SRRT are looking for flexible frontline operational staff to carry out various functions Civil Service-wide.

You will provide exceptional customer service to our customers and work in a flexible and changing environment, managing priorities where required. The work you will complete will be varied and provide the opportunity to enhance and develop skills within the Operational Delivery Profession.   

Tasks may include:

  • inbound telephony on customer helplines, at times this may also require outbound calls to customers
  • case work and data processing, using a variety of Civil Service IT systems
  • face to face engagement with the public, for example Passport Control with Border Force
  • responding swiftly to priority work requiring fast-paced training or travel abroad or within the UK, at short notice

No previous experience is necessary as full training will be provided. It’s your enthusiasm, helpful manner, and willingness to learn and be flexible that we are looking for. You’ll join a friendly and welcoming team, who will help you reach your potential.

Before applying, please consider the following requirements essential to this role.

  • Need for flexibility – This is a key requirement for this role. You may be required to change deployment at short notice, and this may involve working in other government buildings away from your home location anywhere in the UK and potentially, if needed to government departments abroad.
  • Travel – Due to requirements for working away from your home location, you will need to be able to travel locally, nationally, or abroad, sometimes a short notice. All travel and accommodation will be paid for.
  • Types of deployments – Work will be varied and will include telephony, case work and face to face engagement with the public.


You will be enrolled onto the Level 3 Operational Delivery Apprenticeship Programme. You will build valuable skills and gain a recognised qualification, whilst also being employed.

You will need to hold GCSE Grade 4 (formerly C) or equivalent in English and Maths. If not, you will be required to complete a Functional Skills Level 2 qualification in both subjects as part of the apprenticeship.

When you join our team as an apprentice, you’ll be expected to stay in post until you complete your apprenticeship.

If you are currently completing or have completed any other apprenticeship or further education programmes, we will need to check your eligibility for this apprenticeship scheme.

Security Clearance

Once you start your role with SRRT, you will be required to obtain Security Check (SC) clearance. For this you will normally need to meet the minimum UK residency period, which is 5 years. Until you gain SC clearance, there may be restrictions on your ability to participate on some deployments.

If you are successful and transferring from another Government Department, we will carry out a check of your identity, nationality, and immigration status (including the right to work in the UK) and a criminal record check before confirming your appointment. 

How to apply:

Please complete the online CSJT tests as soon as possible (within 24 to 48 hours is recommended). The closing date for the tests is 11:30am, 05/12/2022.

Please ensure that any technical issues with the test are reported prior to 12 pm on 02/12/2022. There will be no extension to the deadline for completing the test.

If you fail to complete the online CSJT test before the deadline your application will be withdrawn.

Guidance for the test will be available when you are invited to take the CSJT test. The CSJT tests are administered online and accessed via the Civil Service Jobs website.

There will be no extension to the deadline for completing the tests.

If you successfully pass the online CSJT test you will be invited to complete a written application which also needs to be submitted prior to 11:30am, 05/12/2022.