Deputy Ticket Sales Manager

11 January 2023
£28,371 / year

Job Description

Theatre Royal & Royal Concert Hall (TRCH), Nottingham is part of Nottingham City Council, known for inclusivity and innovation, and we are continually working around the clock to deliver services for Nottingham’s citizens, visitors and investors.

The role of Deputy Ticket Sales Manager is to assist in the day to day management of the ticket sales operation for the Theatre Royal and Royal Concert Hall.


  • Line manage the work of the Ticket Sales Supervisors and the Ticket Sales Assistants. Establish and maintain policies on best working practice, appearance, conduct and politeness of all staff, and ensuring that staffing levels are maintained at a level that can cope with demand at all times including rotas and monitoring holidays.
  • Liaising with a wide variety of visiting producers and promoters as well as Ticket Agencies to ensure all sales requirements are carried out efficiently and provide accurate sales report information on request on a regular basis. 
  • Working with the Director Marketing and Communicationsand taking the lead where appropriate on recruitment and training of all new Ticket Sales staff. On an ongoing basis develop staff usage, training on and understanding of the Ticketing system.
  •  Dealing with customer complaints either face to face, on the telephone, or in writing, authorising refunds, ticket exchanges and the issuing of complimentary tickets where appropriate.

Closing date for applications is Monday 30 January 2023

Interviews will be held on Tuesday 3 February 2023

This is a fixed term maternity cover role for up to 31 January 2024

The salary is £ 28,371

For informal enquiries please contact Dan Baxter  Email: