Help to Claim Adviser

Job Description

Hours: Full time (37 hours per week), part-time considered 

Salary: £21,500 (pro-rata for part-time) 

Citizens Advice Nottingham & District are looking for Help to Claim Advisers to join our dedicated Help to Claim team. The team provides an effective and efficient support service for first time Universal Credit claimants.  The service includes the provision of advice, information and digital support via video, telephone, and digital channels, aimed at helping claimants through to the first payment of Universal Credit. 

Where possible Citizens Advice Nottingham & District offers flexible working, and these roles will be a combination of home and office-based working (the balance of which is open to negotiation). 

We need people proficient in IT with effective communication skills. Knowledge and experience of welfare benefits advice is desirable although training will be given. 

The Help to Claim service operates Monday to Friday, 8am to 6pm. Successful applicants will work up to 37 hours per week, working hours on each day between 8am and 6pm, to be discussed. 

Closing date for applications: 11:59pm 19 February 2023 

Interviews: 22–24 February 2023 (MS Teams) 

Anticipated start date: As soon as possible