Employer verified_user Retail Assist
Salary £14,420 Per Annum
Hours 8 Hour shifts with starts from 7am and then finishing at 9pm,
Contract Fixed term
Type Apprenticeship
Role Apprentice Call Analyst
Closing date 30/10/2019

People are the companies most valuable asset. Retail Assist are an award-winning business and are looking for people with the right blend of skills and experience. Retail Assist want people who understand retail and/or hospitality, can work under pressure and in a fast-paced and ever-changing environment. Retail Assist require team players who are dedicated to there on-going development and also to the business success of there customers. Whilst they are UK based, they provide international support to over 8,000 global locations in 68 countries, so they are looking for the most promising people to help us grow and expand even further.


You will be undertaking a Level 2 Apprenticeship and paid at £14,420 PA

Purpose of the role, is to be the 1st point of contact for the users of the helpdesk service, your role will require you to:

  • Answer incoming phone calls and emails
  • Ensure they are followed through to resolution
  • While maintaining a professional and friendly manner at all times
  • Ensuring you continue to enhance the companies reputation and strive to be the best


You will be able to demonstrate great listening skills, to fully understand and document the issues as they are reported.

Retail / Hospitality experience preferred but not essential

Good demonstratable IT knowledge and skills

Must be able to demonstrate a ‘can do’ attitude towards any task

Must be able to effectively communicate through the use of emails and notes within our incident management tools.

8 Hour shifts with starts from 7am and then finishing at 9pm, Weekend working is on a rota basis with days off in the week

After succesful completion of the Apprenticeship, you could progress to the Client Lead Analyst role (Dependant upon knowledge and Skills)

Please be aware that this vacancy is being supported under the Nottingham Jobs Fund and applications can only be accepted from the following clients:

  • Unemployed, DWP out of work benefit claimant or economically inactive (self-evidenced)
  • 18 years old or above
  • Nottingham City Resident - Check here to make sure you live within the city boundary and are eligible for this vacancy  http://info.nottinghamcity.gov.uk/insightmapping/

If you are interested, please click on Apply Now