Employer verified_user Futures Group
Salary Starting at £19,138 per annum (pro-rata for part time)
Hours 25
Contract Permanent
Type Job
Role Ask Us Assistant Adviser
Closing date 01/06/2020

We are looking for an Assistant Adviser to work within the Ask Us service. Would you like to be the first point of contact into the Ask Us Service?

Location: Maid Marian Way, Nottingham

We are a fast-paced team who aims to get the best outcomes for children and young people with special educational needs and disability? Would you like a role where every day is different and filled with new challenges? We provide high quality, accurate and impartial information, support and advice to parents, carers and young people living in Nottingham City and Nottinghamshire. Candidates will need experience of data entry, telephone support and general administrative duties.

Who Are We?

Join our team and help us make a difference to people's lives. At Futures we lead by example. People are at the heart of everything we do and we're determined to help the people we work with be the best they can be. We put people first when it comes to our workforce; a happy and motivated team is vital to us and most of our people have been with us for many years - so we like to think we're pretty good at taking care of them. It's good for you, it's great for us and even better for the people we support.

We support people and businesses to develop, grow and be the best they can be. We are an Ofsted rated ‘Outstanding’ social enterprise at the forefront of providing careers, jobs and skills advice, training and apprenticeships to support young people and adults into work and training with reputable employers. We deliver projects and administer funding within local communities and operate the National Careers Service across the East Midlands and Eastern England. We are jointly owned by Nottingham City Council and Nottinghamshire County Council.

What can we offer?

At Futures, our company-wide values: underpin who we are and what we do and it is essential that all colleagues share these.

  • Have passion
  • Do the right thing
  • Make a difference

Having these values means we work in a culture which is open to learning and improvement, leads by example, is passionate about making a difference.
Having a happy and motivated workforce is critical to our ongoing success.
We genuinely care about our colleagues and offer a range of benefits and opportunities to support you in your role and grow in confidence.
We will: help you develop in your role, support your career growth, promote positive health and well-being at work, and encourage a good work/life balance

The successful candidate will have:

  • Educated to at least NVQ3 or equivalent standard (BTEC level 3 diploma/certificate, A levels etc)

  • Computer literate to a high standard, with ability to use a full range of ICT packages, including Word, Excel, databases, the internet and e-mail.

  • Ability to input client information onto databases.

  • Able to communicate effectively in writing, on the phone and face to face

  • Able to organise own workload and cope with a variety of tasks at any one time

  • Basic factual knowledge of exclusions, admissions and SEND processes.

  • Ability to integrate effectively within a busy team.

  • A positive, approachable team player with a can do attitude

  • An understanding of good customer service (internal and external)

  • Effective administrative, organisational and planning skills

Futures is supportive of job share working arrangements wherever possible. If this is something you are interested in, we would encourage you to discuss this during the selection process.

Interested? Please click on Apply Now

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