Employer verified_user Nottingham Revenues and Benefits Ltd
Salary £19,171
Hours 37 Hours per week; Monday to Friday
Contract Permanent
Type Job
Closing date 25/10/2019

Nottingham Revenues and Benefits Ltd processes claims for Housing Benefit and Council Tax Support and administers Council Tax for its shareholder, Nottingham City Council and other clients. We are seeking highly motivated and committed individuals to join our customer contact and Benefit assessment teams.

As a Benefit Assessment Officer at NRB Ltd you will be responsible for dealing with all aspects of the administration and financial assessment of claims for Housing Benefit and/or the Council Tax Support scheme. This includes the assessment of Universal Credit based claims. You will deal directly with customers over the telephone, face to face and via written communication, taking ownership for their enquiry and seeing it through to conclusion. The role will be based at Loxley House in central Nottingham.

Full training and support will be provided to ensure you develop a full technical working knowledge of Housing Benefit and Council Tax Support to ensure delivery against the service purpose; to help people pay their rent and Council Tax.

Benefits include:

  • 25 days leave rising to 32 based upon length of service
  • Option to purchase up to 10 additional leave days each year
  • Flexible working hours between 7.30am and 6.30pm
  • Option to join Local Government Pension Scheme
  • 10 weeks training is provided (full time)

Key Skills required 

  • Experience of directly dealing with customers across a range of access channels and resolving queries.
  • Knowledge of customer care practices and procedures.
  • Ability to show initiative in responding to the customer requirements and taking measures to ensure that work is dealt with through to resolution.
  • Ability to prioritise and manage personal day-to-day activities in order to deliver against the service key performance measures and meet customer needs.

Shortlisted candidates will be invited to a telephone interview in w/c 04/11/2019.

Those that progress to the next level will be invited to attend testing (assessment) in w/c 11/11/2019 and those who pass the test will attend face-to-face interviews w/c 18/11/2019

With a scheduled start date of 13/01/2020.

Contact for all enquiries either Nicholas Pick –nicholas.pick@nottinghamcity.gov.uk – tel 01158 763949 or Dawn Goddard – dawn.goddard@nottinghamcity.gov.uk tel – 01158 763859