Employer verified_user Yu Energy
Salary £5.00 an hour
Hours 37.5 hours, Monday - Friday 9am - 5.30pm
Contract Fixed term
Type Apprenticeship
Role Business administrator
Closing date 26/10/2018

Futures for Business are recruiting a Business Administration Apprentice on behalf of Yu Energy Ltd based at Unit 2, Horizon Place, Nottingham, NG8 6PY.

Yu Energy are a Business Gas and Electricity supplier on a mission to shake-up the UK business energy market. As business energy specialists, Yu Energy work in partnership with our customers to find the right solution for their business.

Job Description:

The Back-Office prides itself with providing the best customer experience and efficient processes. The team ensures a smooth transfer for customers joining the business, and are responsible for ensuring the Billing System delivers billing requirements in a timely fashion, which includes dealing with complex billing queries. The team is also responsible for liaising with third party agents to resolve high level exception queries together with monitoring/executing business settlement performance in line with industry standards.

To support the Back Office with 1st line support queries within the Billing Department and from different areas within the business. The role will also include learning and development of day to day support of queries and meeting designated deadlines. This role will provide gaining essential employments skills such as time keeping, organisation, prioritisation and relationship building at all levels.

Main duties will include:

  • Assist with inbound & outbound email queries
  • Support Billing Analysts with 1st line queries
  • Developing skills to manage deadlines and stake holders expectation
  • Assisting with email inboxes and managing time
  • Administration of Meter Readings into the billing system

Skills and Personal Qualities:

  • GCSE, Grade A-C in Maths and English or equivalent
  • Learning & developing numerical skills
  • Developing & Learning relationship skills with key Stake Holders
  • Assist with recording written information on systems
  • Ability to work under pressure and manage multiple deadlines
  • Willingness to learn & develop new skills
  • Good attention to detail
  • Able to manage time effectively


Future prospect - Possible career progression with the company!

If you are interested and feel you meet the above requirements, please click on Apply Now for more details.