|Employer||verified_user Nottingham Revenue & Benefits Limited|
|Hours||37 hours a week|
Exciting opportunity to work within revenue and benefits supporting some of the most vulnerable citizens within Nottingham.
To be responsible for the effective administration, processing, reconciliation of payments and recovery of income associated with charges for customers receiving either residential care or care in their own home. To deal directly with customers and or their representatives through a variety of channels.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Retrieve and collate citizen information for assessment purposes via departmental manual / computer records. This may sometimes involve extensive work searching through records and contacting other members of the department and other external agencies to establish accurate citizen information.
Manage referrals from Adult Social Care for citizens requiring a financial assessment using a number of adult social care systems
To interrogate the Adult Social care systems and gather sufficient information to ensure that the appropriate representative is involved in the process.
To liaise with the customer and/ or their representative and outside bodies as necessary, including residential homes, Department for Works and Pensions, Legal representatives, care providers, NHS, advocacy agencies in a professional manner using multiple communication channels.
To effectively gather and input data from financial assessments to ensure accurate and timely invoices/financial statements are issued to the customer or their representative.
To provide a telephone service, ensuring that you demonstrate a professional, sensitive and sympathetic approach when dealing with citizens who are predominantly elderly or disabled.
To administer accounts and financial controls, including the recovery of overdue accounts in a sensitive, diplomatic and tactful manner.
To maintain a working knowledge of charging legislation to ensure that all financial assessments are calculated in accordance with statutory guidance and Department of Health legislation, charging policies and benefit entitlements.
Provide written / verbal explanations and advice to citizens, representatives and external bodies in relation to assessments, charging and benefits including producing financial statements. Ensure all information is provided in a clear and sensitive manner.
To accurately maintain financial information through effective use of the associated IT systems and manual processes in line with office practice.
To liaise with colleagues across the company and develop an understanding of their roles to ensure effective working relationships