It is well noted that there is a major difference between offering "Customer Service" and "Excellent Customer Service". Companies often strive to go above and beyond for their customers to ensure high levels of satisfaction, build reputation and in a competitively fierce environment, help ensure high levels of customer retention for their current or future services/products.

Our Customer Service programme will help you to develop personal skills and attributes needed to work effectively in customer facing environments. With a supportive tutor on hand to guide you through the process, you will learn the core skills of:

  • Working in customer service
  • Dealing with customers in a simulated environment with role play scenarios
  • Create a good impression to customers
  • Deal with queries and requests and complaints
  • “Going above and beyond”

The course itself will last for 12 days and be based over a 3 week period.

03rd to 06th Sept 2019
09th to 13th Sept 2019
17th to 20th Sept 2019

At the end of the course, all learners will gain a fully accredited qualification through City and Guilds:

  • Level 1 Certificate in Customer Service
  • Level 1 Certificate in Employability

This certificate can then be added to your CV and used to apply for further training and development or employment opportunities.

The Futures team are also working with a number of local employers who are looking for staff and will be able to offer advice on their recruitment plans.

Attend our Information session to find out more details and book your place on the course. If you are interested in attending, please call John in the Nottingham Jobs team on 0115 876 4508 or e-mail:

john.blankley@nottinghamcity.gov.uk

 

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