Employer The Lenton Centre

Quackers Limited The Lenton Centre Willoughby Street Lenton NG7 1RQ
Salary National Minimum Wage
Hours 25 hours per week
Contract Permanent
Type Job
Closing date 31/08/2021

You will be working on a busy reception desk, responsible for signing up new members, checking in existing members, taking payments for stock and membership sales, taking bookings and ensuring guests sign in.

You will be providing a professional and friendly customer service, answering queries both over the phone and face to face. As part of the general administrative duties, you will be responsible for maintaining records of deliveries and forwarding invoices to the finance team for payment. You will also be responsible for assisting with marketing and communications, using our new management systems to gather data.  
We are working towards a paperless office approach and we expect this role to be able to help transfer paper records to IT based systems, with the ability to be able to create new, more efficient ways of recording data. 
We would like you to help us in expanding our Social Media presence on Twitter, Facebook, YouTube and Instagram and developing a monthly news email to customers. 
The role will invoice basic tasks like opening mail, counting the till float, cashing up, signing in contractors as well as using your own initiative at quiet times assisting us promote the centre.   
We would like the person to be able to work on their own after training and have willingness to complete courses either online or in-house on First Aid, Safeguarding and Customer Service and be an important part of our close nit team.  
A willingness to achieve tasks at the end of each working day is a must and we can teach you many of the above skills required.  

Essential skills, experience and qualifications:

Customer service skills 

Attention to detail and quality focused 

Excellent IT skills, good with Excel and Word 

Maths and English GCSE C or above 


Employability support available:

Interview skills 

Customer service training 

Till training 

IT systems training 

Safeguarding training 

Experience in leisure, community work and charity / social enterprise sectors 

Will be assigned a mentor / supervisor and receive monthly reviews against objectives 

Working pattern:

11.30 till 4.30 Mon-Thu 

Rotating Saturday and Sunday each week 12.30 to 5.30 

(Patterns can be negotiated) 

Interested? Apply now.