5 Day Customer Service & Employability with Call Centre Skills Certification.

This is a remote course. You will learn from home with guidance from a tutor via a Zoom call twice a day. One 1.5 hour Zoom in the morning, and another 1.5 hour Zoom in the afternoon. Work will need to be completed in between the set Zoom meetings.

Customer Service/Employability Units Covered:

Employability – Job searching

Applying for a job

Building working relationships with customers

Group discussion on where jobs can be located and advertised

Discuss how you would search for jobs relevant to customer services.

Identify your own skills and knowledge required to selected job roles.

Learning Outcome 1 – Know how to deliver good customer service

Learning outcome 2 – Know different communication methods

Learning outcome 3 – Know how to provide good customer service in line with organisational procedures

Learning outcome 4 – Know how to effectively deal with customer queries, problems and complaints

Once you have completed the Customer Service/Employability side of the course, we will issue a voucher code via email which allows you to log in anytime to complete the section of the Call Centre Skills Certification course at your own pace.

Call Centre Units:

The personal traits you need to land the call centre job of your dreams

Vital categories of knowledge to help you during your interview and call centre career

How to ensure that call centre candidates have what it takes to perform their job

How to further your call centre career by improving your knowledge and personal traits


You will land the call centre job of your dreams

You will improve your chances of being promoted and rising through the ranks

You will increase productivity and profit by employing the best candidates

You will avoid uncomfortable interviews and the disappointment of not being selected

Location: At home, you must have access to a laptop or computer.


Must be unemployed or on a low income (less than £17,000)

Be receiving a benefit or not

A UK resident for 3 years or more

19 years +

Non Devolved Areas Only

To apply please visit Acacia Training | Remote – 5 Day Level 2 Award in Customer Service & Employability with Call Centre Skills Certification- Non Dev (jobskilla.co.uk)


May 30 2022 - Jun 03 2022


9:30 am - 12:30 pm