DWP – Administrative Officer

6 February 2023
£21,688 / year

Job Description

Nottingham & Derby

£21,688 per annum

Full Time/Part Time considered

Apply before 11:55 pm on Monday 20th February 2023

DWP are looking to recruit Administrative Officers to work across offices in Nottingham and Derby.

About the job

Are you looking to enhance or gain experience in both Customer Service and Administration? Do you enjoy helping others?  If so, we would like to hear from you.

As part of the DWP Operational Delivery you will be at the heart of DWP’s front line operations helping to change people lives in our communities from around the 20 million plus customer base.

What you will be doing:   

  • Demonstrate strong telephony and digital communication skills with a diverse range of claimants.
  • Take ownership and manage cases by engaging across DWP to progress claimants in preparation for their journey towards work
  • Tailor the claimant journey and ensure claimants receive the correct payment amount, at the right time.
  • Build positive relationships with claimants that encourage, motivate and build trust by demonstrating empathy and compassion.
  • Handle sensitive and challenging situations with all claimants in a positive way
  • Be aware of labour market policy and its impact on claimant’s conditionality requirements.
  • Make decisions by examining the available facts and giving explanations to claimants as required.
  • Take ownership of personal development by accessing digital learning and communications tools.

Person Specification:

To be successful in this role you will need:

  • Be competent in delivering a quality service to a diverse claimant base.
  • Undertake self-serve learning to meet requirements of the role and enhance your digital confidence.
  • Ability to work flexibly to meet changing priorities, managing a diverse workload.
  • Be able to confidently tailor the service to meet the needs of the individual.
  • Act on feedback to enhance quality of service delivery.
  • Take ownership of complaints and supports their resolution.
  • Be able to provide support where appropriate to claimants who require assistance.

How to apply:

To apply for this role, please visit this direct vacancy link: Administrative Officer – Civil Service Jobs – GOV.UK, or go to www.civilservicejobs.service.gov.uk then use the search function to look for ‘DWP’ and ‘Nottingham’ and look through the list of vacancies returned.


Nottingham Jobcentres are also running information sessions to support candidates through the application process. These will take place at Nottingham Central Jobcentre on Monday 6th February and Wednesday 8th February.

During the sessions, we will be talking through the roles in more detail as well as delivering a ‘day in the life’ matched to the job role.

There will also be a pre-employment training element delivered virtually by Futures on Monday 13th February. Futures will take applicants through the application process and also deliver hints and tips on the behaviours to which the candidates will be assessed on.

For customers who would like to join the SWAP, please book them in here: DWP A.O DIARIES.xlsx