L&OD Apprentice Administration Assistant

Job Description

Please apply using this link as we cannot accept CVs: https://www.nuh.nhs.uk/jobs/#!/job/UK/Nottinghamshire/Nottingham/Nottingham_University_Hospitals_NHS_Trust/Learning_Organisational_Development_Human_Resources/Learning_Organisational_Development_Human_Resources-v5272223?_ts=124714

An exciting opportunity is now available for an Administrative Apprentice to join the Learning & Development team.

We are looking for someone that is motivated, with excellent customer service & communication skills that can provide administrative and system support to the wider team and our 17,000 colleagues across Nottingham University Hospitals (NUH). Via a Helpdesk, face to face and central inbox system.

The successful applicant will also be someone who likes having a variety of office working and setting up training rooms and equipment for our service users.

As part of the apprenticeship package, you will have the opportunity to achieve a Level 2/3 in Customer Service whilst gaining the experience you need to take the next step into your career.

Main duties of the job
In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.

General office and administration support service to the administrative team

Responding to Helpdesk queries through a Helpdesk and central inbox system.

Take ownership for the Training rooms ensuring they are set up in a timely manner for the day’s room bookings and activities including:

Opening divider doors
Moving chairs
Setting up of tables
Room layouts as required
Ensuring room equipment is functioning and set up correctly
Assisting room users with technical issues
Maintaining general room cleanliness and notification of any issues
Undertake general office duties, for example, answering the telephone, taking messages, filing, photocopying, handling incoming and outgoing post, etc.

To assist with the ordering of supplies as appropriate.

Working for our organisation
Please note that the UK government require non-UK nationals to have lived in the UK for 3 years to be eligible for apprenticeship funding.

We are a small but warm and friendly team.

We are looking for someone to work with us who will thrive in a busy environment alongside other Helpdesk colleagues.

You will be able to prioritise tasks effectively to respond to customers at NUH, which are the staff that work within the Trust.

Detailed job description and main responsibilities
Please familiarise yourself with the Job Description and Person Specification attachments located within the ‘supporting documents’ section of this advert. These documents will provide an overview of the role and person requirements.

This role is fixed term for 15 months.

Person specification

Qualifications
Essential criteria
English, Maths and ICT GCSE Level C or above
Desirable criteria
QCF in business administration level 1 or customer care or equivalent

Experience
Essential criteria
Experience of using Microsoft Word and Excel at a basic level
Able to write an email responding to a query in a professional manner
Desirable criteria
Previous experience of working within an administrative setting is desirable in either a paid or voluntary capacity but not essential

Communication and relationship skills
Essential criteria
Good communication skills
Able to provide and receive routine information orally, to inform colleagues, and customers
Able to provide information to manager and colleagues (orally and electronically) as required and answers routine queries from staff/customers
Able to communicate effectively with colleagues and customers both face to face and in writing
Able to take telephone calls in a professional manner and following up actions as set out in own role

Analytical and Judgement skills
Essential criteria
Ability to work in a non-discriminatory manner to ensure equal opportunities and the capability to work sensitively with a diverse group of people
Able to make judgements involving straightforward facts or situations. Able to make judgments concerning own work
Able to solve customer queries in regards to training room equipment and escalate where needed
Able to make judgments concerning own work.

Planning and Organisation Skills
Essential criteria
Good organisational skills
Good attendance/time keeping
Able to organise own day to day work tasks or activities when workload is allocated
Is able to use tools to assist with own work load such as electronic diary system

Physical skills
Essential criteria
Able to set up and close down training rooms which involve lifting & carrying chairs and equipment.

Other requirements specific to the role (e.g. be able to drive or work shifts)
Essential criteria
You will have a genuine interest in a career working in services for people
Able to work flexibly in terms of early starts and late finishes
Able to work across all NUH campuses travelling via the Medilink