Employer Nottingham City Council
Salary National Minimum Wage
Hours 25 hours per week
Contract Fixed term
Type Job
Role Admin assistant
Closing date 15/10/2021

Kickstart Scheme vacancies are only available for people aged between 16-24 who are in receipt of Universal Credit.

Job purpose:

To work in a supported learning environment to develop the technical skills and knowledge which will assist you to acquire transferable skills to enable you to secure future employment.

Under the supervision of experienced staff, provide administrative, clerical or business support to an area of the Council.


Principal duties and responsibilities:


  1. As directed, undertake a work programme to develop practical skills and knowledge of administrative, customer service and/or business support duties including:


  • Undertaking basic office duties such as message taking, processing mail, filing, photocopying, room booking
  • Dealing with basic written and verbal enquiries and requests in an effective and courteous manner
  • Using standard and service-specific software packages and systems to produce documents, update and maintain records, monitor contacts etc.
  • Supporting the general work of the area e.g. by assisting with events, greeting and collecting visitors, setting up rooms
  • Completing service specific tasks in line with team processes and procedures


  1. To develop the general skills, attributes and behaviours required to make you “work ready” and to prepare you for a role in your chosen area of work (e.g. communication, organisation and time management skills)


  1. To take part in meetings, supervision, training and other events to assist with your development, as requested by your manager


  1. To assist HM Coroner in court duties including the set up of specialist recording equipment and to act as a court usher at inquests, liaising with witness support volunteers and ensuring witnesses and families are supported.


  1. To undertake any other duties in line with your grade and capabilities, as required.



Knowledge, skills and ability:

Willing to learn and to take responsibility for own development

Able to follow instruction and learn new tasks

Able to work flexibly and as part of a team

Able to develop organisation skills and take responsibility for own workload

Able to form positive relationships and contribute constructively

Able to work within the Council’s customer care standards and develop excellent customer service skills


Technical Skills (to be developed as part of the placement):

Basic literacy and ability to do simple calculations

Awareness of customer care practices and approaches

Ability to communicate clearly and effectively

Able to use MS Office software packages to carry out basic tasks

Able to use office/team systems and equipment

Attention to detail


Work to promote mutual respect and good relations:

A basic understanding of what Equality and Diversity means and how to act when at work when dealing with different needs of different customers.

Ability to adhere to the Council’s Equality and Diversity policy


Work Related Circumstances/Special Requirements of the post:

Eligibility to the Kickstart scheme is open to Nottingham City residents only

Willingness to comply with the City Council’s non-smoking policy

Emotionally sensitivity and resilience for exposure to information that may be detailed and graphic of circumstances relating to death.

Willing to undertake a DBS check, if required


All staff are expected to maintain high standards of customer care in the context of the City council’s Core Values, to uphold the Equality and Diversity Policy and health and safety standards and to participate in training activities necessary to their post.


All staff are expected to abide by the obligations set out in the Information Security Policy, IT Acceptable Use Policy and Code of Conduct in order to uphold Nottingham City Council standards in relation to the creation, management, storage and transmission of information. Information must be treated in confidence and only be used for the purposes for which it has been gathered and should not be shared except where authorised to do so. It must not be used for personal gain or benefit, nor should it be passed on to third parties who might use it in such a way. All staff are expected to uphold the City Council obligations in relation to current legislation including the Data Protection Act and Freedom of Information Act.