Futures for Business are proud to be working in conjunction with The Office of the Public Guardian to support with their recruitment of General Case Managers within their Nottingham based office.
The Office of the Public Guardian (OPG) supports the work of the Public Guardian for England and Wales. The Public Guardian’s responsibilities include registering lasting powers of attorney, supervising the work of attorneys and deputies and protecting people who lack capacity to make decisions for themselves.
Futures for Business are proud to be working with the OPG in order to offer the residents of Nottingham, Nottinghamshire and the East Midlands a chance to upskill themselves by completing a five week training programme where they will gain a good understanding of the importance of providing excellent customer service, how to complete business administrative tasks and importantly how to professionally represent themselves when working with sensitive issues.
All candidates who successfully complete the programme will gain formal qualifications from City and Guilds in Business Administration, Customer Service and Employability. In addition, subject to suitable attendance and satisfactory commitment to the course, all applicants will be offered a guaranteed interview for the position of General Case Manager within OPG.
If offered a position, all applicants will be subject to a basic DBS check and Vetting process set forth by the OPG before being offered a position.
In order to gain access to the following SWAP opportunity, you must meet the following criteria:
- Are aged 19 years old or over (must have turned 19 by 31st August 2021)
- Have lived in the UK or a European Economic Area (EEA) Member state for the last three years or more or be an Individual or Asylum Seeker with certain types of immigration status*
- Are actively seeking employment and claiming an unemployment benefit of either: Universal Credit, Job Seekers Allowance or Employment Support Allowance (WRAG) **
- OR Must be earning under £17,374.50 annual gross salary and be able to commit to the course.
*Please contact us for further details for further information on immigration status
** Other state benefits may be accepted, please contact us for further information
The information day will be set as follows
- Arrival and registration of candidates
- Presentation by Futures for Business
- Within this presentation, there will be in built presentations for the Office of the Public Guardian featuring information about the roles and the Civil Service
- Ice Breaker Activity – To be confirmed
- Functional Skills Assessments
- All learners will complete initial assessments in maths and English and will be required to be working at EL3 in both subjects. Learners will also complete a basic IT assessment to ensure they have capability to use computers for business and administration purposes.
- 1-1 Interviews
- All candidates will be invited to a 1-1 pre-screen interview with a member of the OPG / Futures for Business staff to ensure they are suitable for the course.
- Following all activities, Futures for Business, the OPG and Job Centre Plus will confer to decide which candidates are most suitable and they will be invited to join the SBWA.
Qualifications and Course Structure
Throughout the pre-employment training element, the learners will complete the following qualification/s:
- City and Guilds Level 1 Certificate in Customer Service
- City and Guilds Level 1 Certificate in Business and Administration
- City and Guilds Level 1 Certificate in Employability
- BCS ECDL Extra Level 2 Certificate for IT Users
- Please note, this course will be delivered to all learners remotely whilst vetting and checks take place on applications
All accredited courses will be certificated through the awarding body once completion of learning has been approved
Any learners that require additional support on the course will be offered this through an individual basis and discussion at enrolment. All learners will be entitled to additional support where needed and Futures for Business will ensure any reasonable adjustments are made to ensure the learner is able to fully achieve the course.
Examples of this may include such things as different coloured paper or use of laptops to complete any course books as needed, but all will be tailored towards to the learner’s individual needs for their condition.
For all qualifications within this Pre-Employment Training, there will be no formal exams but instead all work will be assessed and moderated in relation to the standards and criteria set forward by City & Guilds.
Learners will be assessed through a variety of practical and theoretical based activities to reinforce their understanding of the topics covered.
With regard to the ECDL, each unit of the qualification will be formally assessed through an online exam to test their knowledge of each subject.
All certificates provided will be sent directly to Futures for Business from the awarding body. For courses held in Nottingham city centre, certificates will be available for collection from the Hub 6 weeks after completion of the course. For courses held outside Nottingham city centre, certificates will be posted to the address held on our records. All certificates will be provided at no cost to the learner, but any replacement or duplicate certificates will be charged at the rate set by the awarding body.
Job Description, Duties and Responsibilities –
Responsibilities may include any of the following -
- Managing and prioritising your workload, making the best use of available time and resources when dealing with customer enquiries received by telephone, email and postal letters.
- Inputting information and updating our IT system accordingly.
- Analysing data and information from deputies’ annual financial reports to make informed decisions whether to escalate findings to an Executive Case Manager.
- Attend and contribute to team meetings.
- Regularly make and answer telephone calls with external customers whilst maintaining confidentiality.
- Maintain quality of work to appropriate standard.
- Work within the team to support and contribute to the aims, objectives and performance of the OPG.
- Manage the safe and secure receipt of customer information in line with OPG policy.
- Learn and apply Continuous Improvement (CI) techniques.
- Review your performance with your line manager to assess your strengths and areas for development. Seek opportunities for developmental training or feedback and act upon it.
- Communicate with your colleagues to ensure that work is managed well and to foster good working relationships within the team
Skills & Qualifications
- Experience in using MS Word/Excel and Outlook.
- Good written & oral communication skills
- Ability to manage and prioritise your own caseload
- Ability to comprehend financial data within deputy reports to make informed decisions (full training and consolidation will be provided)
- Good telephone manner – the ability to converse politely and articulately with customers on the telephone is an essential skill of the pos
This vacancy is being advertised using Success Profiles. An online assessment test will be conducted for the application (The assessment will not take place for learners offered a place on the SBWA opportunity)
We'll assess you against these behaviours during the selection process:
- Working Together
- Managing a Quality Service
- Delivering at Pace
Strengths based analysis
Upon successful completion of the SBWA, you will be invited to an interview which will follow the Success Profile process. At interview candidates should expect strength based questions and questions relating to the above Civil Service behaviours.
Salary, Working Arrangements & Benefits -
Some of MoJ’s terms and conditions of service are changing as part of Civil Service reform. The changes will apply to staff joining MoJ who are new to the Civil Service. Staff joining MoJ from other civil service employers will transfer onto the new MoJ terms if they are already on 'modernised' terms in their current post or onto 'unmodernised' MoJ terms if they are on 'unmodernised' terms at their current post. Details will be available if an offer is made.
Generous allowances for paid holiday starting at 25 days per year, and rising as your service increases. There is also a scheme to allow qualifying staff to buy or sell up to three days leave each year. Additional paid time off for public holidays and 1 privilege day. Leave for part-time and job share posts will be calculated on a pro-rata basis.
The Civil Service offers a choice of pension schemes, giving you the flexibility to choose the pension that suits you best.
The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities.
- A range of ‘Family Friendly’ policies such as opportunities to work reduced hours or job share.
- Access to flexible benefits such as salary sacrifice arrangements for childcare vouchers, travel permits, bicycles and voluntary benefits such as retail vouchers and discounts on a range of goods and services.
- Paid paternity, adoption and maternity leave.
- Free annual sight tests for employees who use computer screens.
- Free access to an Employee Assistance Programme which provides legal advice, counselling, mediation services
Flexible working hours
The Ministry of Justice offers a flexible working system in many offices.
Requests for part-time contracts will be considered in line with business needs.
For more information and to apply, please contact the Enrolment Officer: Christina Vessey 07483 118188 email@example.com