What you will learn:

  • How to be an efficient Customer Service Assistant
  • How to positively deal with the customers' queries
  • Creating a positive Customer Experience
  • Putting the customer first to create Customer Satisfaction
  • Effective communication with customers
  • How to exceed Customer Expectations and get Customer Loyalty
  • Legislation and Regulations in Customer Service
  • Understanding your customers and their needs
  • Different roles in Customer Service.

Registration/Selection Day: Tuesday 15th Jan 2019 at 10am.

Location: Foxhall Business Centre, 2 Kings Street, Nottingham, NG1 2AS

Training Days: This is a 10 days course running 2 days per week (Tuesdays and Thursdays) between the 22nd Jan-21st Feb

TrainingTime: 10:00-15:30

Eligibility:

  • On JSA/ESA/UC
  • Over the age of 19 on the 31st August 2018
  • Have lived in  the UK/EU  for over 3 years
  • Haven't already completed this course

Please contact Working Links on  0800 3100 401 to reserve your space for the Registration/Selection Day.

If you would like any more information call Working Links, or call Nottingham Jobs on 0115 8792210

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